[CBTS] Can't take the exam due to typhoons, earthquakes, influenza, COVID-19, or urgent business? Emergency trouble response guide

Certification and examination tests administered by CBTS (CBT-Solutions) are very convenient because you can freely choose the dates and test centers.

However, troubles such as a typhoon hitting directly, sudden illness, or simply being unable to go can also occur right before or on the day of the exam.

In this article,Exams that can be booked and taken on the CBTS (CBT-Solutions) portal siteI have summarized the correct courses of action for emergencies and trouble.

First, let's review the most important rule in the event of a problem.

🚨 Conclusion: When in trouble, contact the "CBTS Testing Support Center", not the "Venue"!

Disasters such as typhoons and earthquakes, poor physical conditions such as COVID-19 and influenza, sudden absences and tardiness,Under no circumstances should you call the test center directly, regardless of the emergency.

• Why can't I call the venue?The phone number provided by the test center is not for emergency inquiries. Furthermore, the test center does not have the authority to make decisions regarding rescheduling, cancellations, refunds, or other related matters.

[Proper Procedures for Contacting and Confirming Information in an Emergency]

1. First, check the CBTS official website (Emergency Announcements) and your My Page.
2. If the issue is not resolved or you need to contact us, please call or contact the "CBTS Test Support Center."

https://cbt-s.com/examinee/

1. In the event of a “natural disaster,” such as a typhoon or earthquake

In the event of natural disasters such as typhoons, heavy snowfall, or earthquakes, the decision on how to proceed is generally based on whether the CBTS test center is open for business.

Response process

1. Check the operating status on the official CBTS website
   • Check the "Urgent Notice" section on the CBTS official website and your My Page.
2. If the venue is closed (exam canceled)
   • No contact or procedures are required on the part of the examineeIs.
   • At a later date, you will receive an email from CBTS with instructions for rescheduling (rebooking), so please follow those instructions to reschedule.
3. When the venue is open, but you are unable to travel due to suspension of public transportation or similar reasons.
   • Don't force yourself to move, andBe sure to do this before the exam beginsPlease contact the "CBTS Test Support Center."

2. If you experience “illness,” such as COVID-19 or the flu

If you have an infectious disease or are experiencing symptoms such as a fever or severe cough, you may be denied entry to the exam to prevent the spread of infection to other test-takers and to ensure the safety of the testing site.

Response process

1. Check if you're still within the deadline for making changes to your CBTS My Page
   • You can change your test date or cancel your registration yourself via your CBTS My Page up to ○ days before the test date (varies by test type).
2. If the change deadline has passed
   • As a general rule, we cannot accommodate last-minute schedule changes or issue refunds of the exam fee for reasons related to the applicant.
3. Check whether there are any exceptions (such as the submission of a medical certificate)
   • Depending on the type of exam (or the organizing body), you may be allowed to reschedule your exam as a special exception by submitting a medical certificate or similar documentation. *This is not guaranteed.
   • If you are unsure, please contact the CBTS Test Support Center.

3. In case of absence due to personal reasons, such as sudden business or being late

This section explains what to do if you are unable to attend due to personal circumstances, such as an urgent work matter, other commitments, or arriving late on the day of the event.

Response process

• Within the changeable period (up to ○ days before the test date):
  • Please go to your CBTS My Page to "Change Your Schedule" or "Cancel" immediately.
• If the change deadline has passed or the cancellation is made on the day of the event:
  • You will no longer be able to perform these actions from My Page.
  • If you are absent without prior notice, it will be considered an "absence," and you will not be eligible for a refund of the exam fee or a rescheduling of the exam date.
• If you are going to be late on the day of:
  • If you are late for the start of the exam, you will not be allowed to take it (treated as absent). Since delays in public transportation may not be accepted, please make sure to allow plenty of time for your travel.

Summary

If you encounter any problems during the CBTS exam, do not panic and call the test center; instead, follow the steps below to handle the situation calmly.

• Please direct inquiries to the "CBTS Test Support Center," not the test site.
  →Do not call the venue directly under any circumstances!!!!!
• In the event of a disaster, first check "Emergency Notices" on the CBTS My Page or the official CBTS website.
  Do not make decisions on your own!

*Even for exams conducted via CBTS, individual examination types (such as the Nissho Bookkeeping Test, Kanken, and FP) may have their own unique operating regulations. It is recommended to also check the precautions listed in your registration completion email and the official website of each test.*